Enhancement Of Organizations’ Competency: The Role Of Information Management


  • Yousef I. Abuzawayda University Kenangsaan Malaysia
  • Zawiyah M. Yusof University Kenangsaan Malaysia
  • Moh Juzaiddin A. Aziz University Kenangsaan Malaysia


Information Management, Records Management, Competency, Service Delivery, Transparency, Accountability


Information management is the foremost function of public administration process. Without proper information management in place, nothing can be accounted. Many organizations often fail in providing the information required by the public. Public servants should be accountable to the citizens and the information should be legally verifiable with a source of evidence. The advances in technology have contributed to the development of high level structures to maintain information but yet in many countries organizations are unable to cope up with the demands of the public and fail in delivering their services. This study reveals the importance of information management in organizations. Thus, it seeks to relate the importance of information management to the transparency and accountability of organizations which finally contribute to the enhancement of
organizations’ competency. This study is purely based on literature review and the information is gathered from related studies of records management in public organizations. The literature review reveals that organizations have a huge amount of information which cannot be retrieved on time as desired due to poor management. Therefore it was concluded that by having an effective records management system would overcome problems in information management.

Author Biographies

Yousef I. Abuzawayda, University Kenangsaan Malaysia

Faculty of Information Science and Technology
Misurata University/Libya
Kajang, Malaysia

Zawiyah M. Yusof, University Kenangsaan Malaysia

Faculty of Information Science and Technology
Bangi, Malaysia

Moh Juzaiddin A. Aziz, University Kenangsaan Malaysia

Faculty of Information Science and Technology
Bangi, Malaysia


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How to Cite

Abuzawayda, Y. I., Yusof, Z. M. ., & Aziz, M. J. A. . (2020). Enhancement Of Organizations’ Competency: The Role Of Information Management. International Journal on Information Technology and Computer Science, 5(2). Retrieved from http://ijitcs.info/index.php/ijitcs/article/view/39



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